Cancellation & Refund Policy

1. Order Cancellation Policy

We know cycle needs can change. You can cancel your order before it has been dispatched for delivery:

• Standard Orders: You may cancel anytime before dispatch (typically within 4 hours of placing the order) by visiting your in-app order dashboard or contacting us at support@piax.co.in.
• Emergency 15-Minute Dispatch: Due to immediate rider allocation and automated picking, emergency orders cannot be cancelled once the partner courier has picked up the package.
• Pre-paid Cancellations: If you cancel before dispatch, a full refund of 100% of the transaction amount will be initiated immediately.

2. Hygiene & Return Policy

PIAX sanitary pads are classified under intimate feminine hygiene care products. To protect the health, safety, and hygiene of all customers:

• Opened, used, or tampered sanitary pad packs cannot be returned or restocked under any circumstance.
• Returns are accepted if you received a damaged outer package, leaked item, defective product, or incorrect size/item delivered compared to your order confirmation.
• To initiate a return for damaged or incorrect goods, notify our support team within 48 hours of delivery with photos of the unboxing and product packaging.

3. Refund Processing & Timelines

Once our customer experience team verifies your cancellation or return request:

• UPI Payments: Refunds are reflected in your bank account / UPI app within 24 to 48 hours.
• Debit / Credit Cards & Net Banking: Refunds are credited to the issuing bank card within 5 to 7 business days, subject to your bank's settlement schedule.
• Wallets: Credited to the respective wallet provider within 24 hours.

4. Subscription Cancellations

PIAX auto-repeat period subscriptions can be paused, modified, or cancelled anytime directly in the PIAX mobile app under Subscriptions → Manage. There are no lock-in periods or hidden cancellation fees. Cancellations requested before the monthly billing renewal date will not be charged.

5. Customer Support & Help Desk

If your refund has not reflected after 7 business days, or if you need assistance with an ongoing return:

Email: support@piax.co.in
Operating Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST
Entity: PIAX Wellness Private Limited, Chennai, Tamil Nadu, India