This page is being finalised with our legal advisers. The wording may change before it takes final effect.
01Opened products
Sanitary pads are personal hygiene products, so we cannot accept returns of packs that have been opened or used.
This does not affect your rights under Indian consumer law if a product is faulty.
02When we refund or replace
We will refund or replace an order if it arrives damaged, if you received the wrong product or size, if items are missing, or if a sealed pack has a manufacturing defect.
If we cancel your order (for example, because a product is unavailable), we refund the full amount you paid.
03How to tell us
Please contact us within 7 days of delivery at support@piax.co.in, or use Report an Issue on our Support page. Include your order number and, where you can, a photo of the pack and the outer packaging.
Keep the product and packaging until we have resolved your request; we may ask you to return an unopened pack.
04Cancelling an order
You can cancel an order free of charge before it is shipped. Once it has shipped, it cannot be cancelled, but you can contact us if there is a problem when it arrives.
05How refunds are paid
Approved refunds go back to the original payment method. Banks and payment providers usually take 5–7 business days to show the amount in your account.
For cash-on-delivery orders, we will ask for your UPI or bank details to send the refund.
06Questions
Questions about a refund or replacement: support@piax.co.in.